Amber Maraccini

Amber serves as Medallia’s VP, Head of Healthcare + Life Sciences, bringing 15 years of experience advancing patient and care team experiences across provider and payor organizations. A certified Patient Experience Professional with master’s and doctorate degrees from the University of Nevada, Reno, she is known for aligning strategy with execution to drive meaningful, measurable outcomes in healthcare.

November 13, 2025

Customer Experience

Breaking the Benchmark Reflex in Healthcare

Here’s why health systems should shift their focus from static national percentile rankings to hyper-contextual…

August 7, 2025

Customer Experience

Humanizing Healthcare at Scale

Here’s how combining AI and human connection enables more intelligent listening, personalization, and scalable empathy,…